User Experience Designer

Company Description

[REDACTED] is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

The UI/UX Designer is responsible for creating consistent, intuitive, accessible, and user-centric digital experiences across web and mobile channels. By continually gathering and synthesizing online user feedback, app store reviews, customer survey insights, and usability testing data, the UI/UX Designer addresses friction points, refines interaction flows, maintains the comprehensive [REDACTED] Design System, and supports rapid, continuous initiative delivery within cross-functional Agile Scrum squads. Continuously audit and analyze customer feedback from app store reviews (Google Play, Apple App Store), social media, customer support tickets, and online forums to identify UI/UX friction points. Conduct user research, usability testing, and qualitative/quantitative evaluations to translate user pain points into actionable design improvements.

Qualifications

• Type of Qualification: First Degree

• Field of Study: Visual Arts, Graphic Design, Human-Computer Interaction (HCI), Computer Science, Information Technology, Mass Communication, or a related discipline

• Experience designing for financial services, fintech, banking, payments, lending, customer onboarding, self-service or regulated digital environments.

• Experience as a UX designer, product designer, UI/UX designer, interaction designer or related digital design role.

• Experience conducting or applying user research, usability testing, customer interviews, surveys, A/B testing or behavioural insight to improve digital journeys.

• Experience working in agile or hybrid product delivery teams with Product Owners, Business Analysts, Engineers, QA/UAT and technology stakeholders.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Checking Things
• Convincing People
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Following Procedures
• Generating Ideas
• Managing Tasks
• Producing Output
• Providing Insights
• Pursuing Goals
• Team Working

Technical Competencies:

• Advanced Analytics
• Agile Concepts
• Agile Development
• Agile Estimation and Prioritisation
• Agile Measurements
• Agile Principles
• Automation Acumen
• Automation Delivery
• Automation Enablement
• Automation Literacy
• Big Data Frameworks and Tools
• Business Intelligence
• Client Relationship Management
• Continuous Improvement
• Creative Problem Solving
• Data Analytics & Visualization
• Operations Commercial Acumen
• Programme Management
• Project Administration Skills
• Project Definition
• Project Maintenance
• Project Management (Project Mgmt)
• Project Planning
• Project Reporting
• Solution Design & Enablement
• Stakeholder Management
• Strategic Alignment & Execution