User Experience Designer III

Role Overview:

As a User Experience Designer III at [REDACTED], you will be leading the design of the end-to-end insurance experience across all [REDACTED] brands and lines of business. Your primary focus will be on giving travelers confidence when the unexpected happens.

Key Responsibilities:

• Map journeys from the first tap to claim resolution, utilizing strong interaction and visual design craft along with systems thinking to create patterns and design systems that can scale.
• Focus on understanding the real problem by welcoming critique and using research, data, and AI-powered tools to continuously elevate the experience for travelers and the team.
• Challenge the status quo when it comes to customer outcomes, collaborating closely with engineering to transform ambitious ideas into high-quality, resilient, and delightful experiences.
• Lead end-to-end product design for the insurance experience across [REDACTED] brands, from clarifying problems and mapping journeys to delivering high-fidelity flows, UI, and prototypes ready for build.
• Design intelligent, personalized insurance experiences by incorporating ML- and AI-first thinking to journeys, states, and content, ensuring the integration and operation of AI/ML-enabled solutions that enhance outcomes for travelers and the business.
• Define and evolve visual and interaction systems that scale across brands, platforms, and breakpoints, creating reusable design patterns and systems.
• Contribute to growing the design system by providing patterns, tokens, and documentation that enhance quality, speed, and consistency for the broader team.
• Develop expressive, high-fidelity prototypes that bring complex, future-state insurance experiences to life, including motion, transitions, and micro-interactions that…