User Experience Designer

Summary

WHAT IS TAXPAYER SERVICES (TS)?

A description of the business units can be found at: [REDACTED]

Position(s) are to be filled in the following area(s):

TS - Office of Online Services

Consider each location carefully when applying.If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Duties

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Design mockups to communicate design themes for improved user experience that incorporate various elements of [REDACTED] branding and visual identity.
• Build interactive prototypes based on requirements, user experience (UX) best practices, and Section 508 accessibility guidelines and other applicable rules and regulations.
• Keep the websites' interface in alignment with [REDACTED] requirements, while ensuring the existing platform and customers continue to be successful. Establishes and promotes design guidelines, best practices and standards.
• Research trends in online design, development, and functionality, including areas such as mobile and internet of thing (IoT) user experiences. Outlines options for management and senior staff.
• Create Personas, Journey Maps, Market/Comparative Research, Analytics reports, Surveys, Interviews, and Customer Experience Metrics.

Requirements

Conditions of employment

Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time, your performance, conduct, and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends, your appointment will be terminated. You are encouraged to actively engage with your supervisor, seek feedback, and understand role expectations. Additional guidance and support will be provided during onboarding. Key Eligibility Requirements:

• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.
• U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration - Males born after December 31, 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS OR ADDTIONAL INFORMATION SECTIONS

Qualifications

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE: GS-12 To be minimally qualified for this position you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:

• Utilizing analytical and evaluative methods and techniques, including; Analytics, Surveys, Interviews, and Customer Experience Metrics, to research and analyze emerging technologies, and provide advice on the design, content creation, and development strategies for the Web.
• Utilizing user interface design principles, including intuitive navigation schemes, accessibility, and usability to maximize functionality and make websites easy to use.
• Applying JavaScript frameworks and libraries, as well as HTML and CSS to communicate technical details with development teams.
• Delivering design solutions and other interactive experiences using design software and tools to communicate design themes.
• Applying design principles and development techniques to discuss and resolve problems; and provide advice, guidance and recommendations on critical issues affecting online design.
• Utilizing organizational techniques and processes to manage and present complex information.
• Applying workload management methods and techniques to establish work objectives, organizing resources to meet objectives in a timely and efficient fashion, establishing priorities, and managing deadlines.
• Applying oral and written communication principles and techniques to articulate design ideas, prepare reports, and make recommendations to management.

AND

You must also meet the following requirements

MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:

• Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
• Completed a formal vocational training program; or
• Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards.

Education

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions.

We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE).

Additional information

Suitability Requirements:

• Prior [REDACTED] Employment - Former employees will be subject to a screening of their prior conduct with the Service. The Taxpayer First Act of 2019, 26 U.S. Code 7804, prohibits the [REDACTED] from rehiring certain former employees who were removed from service.
• Tax Check - Must undergo a review of income tax verification. To check the status of your tax record go to: ([REDACTED]). If you are not in compliance, you will be determined unsuitable for employment with [REDACTED].
• Fingerprint/Criminal History Check - This position requires that the successful candidate undergo personnel vetting, which includes a background investigation and enrollment upon onboarding into "Continuous Vetting." Enrollment in Continuous Vetting will result in automated record checks being conducted throughout one's employment with Treasury. The successful candidate will also be enrolled into FBI's Rap Back service, which will allow Treasury to receive notification from the FBI of criminal matters (e.g., arrests, charges, convictions) involving enrolled individuals in near real-time. For more information regarding your rights refer to Noncriminal Justice Applicant's Privacy Rights - FBI, FD-258 Privacy Act Statement - FBI, and SEAD-3-Reporting-U.pdf ([REDACTED]).

Additional Information:

• Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty.
• In the event that a building is closed due to rent management, new hires may be placed in a local commuting location.
• Additional jobs may be filled from this announcement or any other source to fill these vacancies.
• Alternative work schedule, staggered work hours may be available.
• Salary: General Schedule (GS) Locality Pay tables may be found under Salaries & Wages.
• Cost-of-Living Allowances (COLA): (PR4066) Carr. 28 KM 2.0 Bayamon,PR includes COLA. See COLA Rates 2026.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.