User Experience Design Specialist, Professional I

Overview:

At [REDACTED], we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of [REDACTED] Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at [REDACTED].

What We're Looking For:

Contributes to the research, documentation, and continuous improvement of digital support customer experiences within [REDACTED]'s Support and Services organization. Supports the experience team across UX research, usability testing, and journey analysis, developing foundational skills in experience design, AI-powered tooling, and customer insight in a B2B technology environment.

KEY RESPONSIBILITIES

Assist with UX research logistics including participant scheduling, session setup, and note-taking during user interviews and usability tests.

Support documentation of research findings, customer journey observations, and usability testing outcomes.

Contribute to the compilation and basic analysis of digital engagement data and user feedback.

Assist in maintaining UX documentation repositories and research finding libraries.

Collaborate with intermediate and senior specialists on experience improvement tasks as directed.

Develop foundational knowledge in UX principles, journey mapping, digital…