UI/UX Director.

[REDACTED] brings together passionate experts who combine creativity and data to craft inspiring eCommerce experiences.

Driven by a shared passion for excellence, we help visionary brands grow by aligning commerce strategy, digital experience, and technology implementation to deliver innovative, data-driven digital commerce solutions.

[REDACTED] is seeking a visionary, hands-on UI/UX Director to lead our digital design team and elevate the quality of our web and e-commerce products. In this executive-level role, you will be the direct manager of our UX and UI designers, serving as the ultimate guardian of design excellence, craftsmanship, accessibility, and technical feasibility.

You are a unique hybrid: a master of UI design with a strong background in front-end development, paired with a deep appreciation for the strategic business value of UX. Beyond creative leadership, you thrive in high-stakes sales pitches, lead strategic conversations with clients, and seamlessly juggle operational realities - including estimation accuracy, capacity planning, forecasting, and budgets.

Key Responsibilities

1. Creative & Technical Direction

• UI & Front-End Bridge: Bridges the gap between design and technical execution, drawing on your front-end expertise to push aesthetic boundaries while respecting web performance, responsive layouts, and technical constraints.
• Mobile-First Thinker: Implements a mobile-first approach to design that includes responsive websites, mobile applications, and omnichannel experiences. A leader who understands that CX lives across all touchpoints.
• Data-Driven: Understands how data can make or break a mandate and uses data to inform strategy and approach to any mandate. Is able to read complex data sets and extract insights that are critical for the design process.
• Design Systems & Architecture: Oversees the creation and governance of scalable design systems, component libraries, [REDACTED] Variables, and design tokens to streamline front-end handoffs and scale design system implementations to multiple clients.
• Platform & E-Commerce Mastery: Provides strategic oversight for complex web projects built on platforms like [REDACTED] and [REDACTED], as well as interactive frameworks like , and familiarity with HTML, CSS, JS. The CX Director does not need to be a developer, but must understand the differences, benefits, and challenges between these frameworks as they affect design mandates.
• Quality & Standards: Enforces strict visual consistency, micro-interactions, motion design standards, and universal accessibility standards (WCAG) across all deliverables.
• AI Integration & Optimization: Continuously monitors AI advancements and emerging tools to optimize design team efficiency, integrating new technologies into daily workflows and creative direction.

2. Team Leadership & Operations

• Direct Management & Mentorship: Leads, mentors, and grows a multidisciplinary team of UX and UI designers, fostering a culture of continuous learning, autonomy, and craftsmanship.
• Resource & Capacity Planning: Oversees effort estimation, project allocation, capacity forecasting, and workload balancing to hit deadlines without compromising quality.
• Budget & Process Optimization: Collaborates with project management to track creative budgets, eliminate delivery bottlenecks, and continuously refine internal design processes.

3. Strategic Client Relationships & Business Growth

• Sales & Pitching: Plays a leading role in proposals and new business pitches, articulating bold creative concepts, technical viability, and design ROI to win key accounts.
• Client Advisory & Feedback Leadership: Leads high-level strategic discussions with executive stakeholders, translating business goals into exceptional digital strategies and expertly guiding client feedback iterations.
• UX Value Advocacy: Demonstrates and communicates the business impact of human-centered design, user research, and strategic UI/UX to both internal teams and external clients.

Qualifications & Key Requirements

• Experience: 10+ years in digital design (agency environment preferred), with a proven track record in a creative leadership or executive role.
• UI & Front-End Background: Expert-level UI design skills backed by practical experience in front-end development (HTML/CSS, JavaScript, and modern frameworks like React.js).
• Tooling & Systems Expertise: Master-level proficiency in [REDACTED] (advanced prototyping, variables, auto-layout) and [REDACTED].
• E-Commerce Ecosystems: Solid working knowledge of e-commerce platforms (e.g., [REDACTED], [REDACTED]) and their technical capabilities.
• UX & Accessibility Literacy: Deep understanding of user research, information architecture, responsive layouts, and WCAG accessibility guidelines.
• Operational & Financial Acumen: Demonstrated ability to manage team capacity, forecast workload, estimate task effort, and respect project budgets.
• Client & Pitching Excellence: Exceptional storytelling, presentation, and negotiation skills, with the ability to distill complex problems into compelling client-facing strategies.
• AI Rapid Prototyping: Open to working with new tools and frameworks to prototype quicker, produce faster, or eliminate steps in the design process without sacrificing quality of output.

Why joining us ?

Joining [REDACTED] means:

• Contributing to a growing company, where your expertise can have a meaningful impact on our evolution.
• Working with renowned North American brands on high-impact digital and e-commerce projects.
• Collaborating with leading technology partners and an ecosystem of recognized digital industry leaders.
• Working alongside 100+ highly skilled experts across complementary disciplines including strategy, design, technology, data, and e-commerce.
• Shaping our vision and ways of working by bringing your ideas, expertise, and leadership to the table.
• Continuously developing your skills through access to training and certifications.
• Enjoying a flexible work environment, with the option to work 100% remotely.
• Maintaining a healthy work-life balance through our disconnect-from-work policy, vacation time, and personal days.
• Accessing group health insurance, partially paid by the employer, for you and your family.
• Joining a recognized employer, named among Canada’s Best Workplaces by [REDACTED] since 2022.

Don't wait any longer and apply now !

Originally posted on [REDACTED]