UI/UX Designer

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📋 Description

• Represent [REDACTED]’s internal and external customers in product design decisions
• Work with Operations, development, sales, and other stakeholders to prioritize and deliver solutions on time
• Inform and help define product strategy with senior management, the Product Owner, and the Veteran Choose team
• Maintain working relationships with department heads and understand their work
• Challenge management assumptions, ask difficult questions, and execute initiatives supporting rapid innovation
• Develop and maintain an understanding of intuitive design principles and relevant industries to identify product opportunities
• Translate complex program rules involving eligibility, service authorizations, budgets, timesheets, payroll, and compliance into simple, error-resistant workflows
• Produce user flows, wireframes, and interactive prototypes using standard and AI-assisted design tools
• Facilitate design-alignment workshops and structured reviews with product, engineering, compliance, and operations stakeholders
• Translate approved designs into developer-ready specifications, interaction notes, and edge-case documentation
• Design and maintain a consistent design system and component library across user roles and platform modules
• Plan and conduct user research, including interviews, contextual inquiry, and usability testing
• Synthesize research into personas, journey maps, and problem statements
• Design to WCAG 2.1 AA or higher accessibility standards
• Run usability testing and iterate based on feedback, support themes, complaints, and product analytics
• Document design decisions and rationale for audit readiness and compliance traceability
• Stay embedded with engineering during implementation and resolve fidelity gaps
• Support efficiency in existing product development processes and bring new products to market

🎯 Requirements

• Bachelors/Associates degree
• 2 - 5+ years in healthcare
• 5+ years in UI/UX Product Design
• Experience in Agile business/software development lifecycle process and methodologies
• Expertise using current tools such as AI, [REDACTED], and [REDACTED] to rapidly build wireframes and prototypes
• Excellent oral and written communication skills
• End user workflow experience
• Excellent interpersonal and relationship management skills
• Strong judgment and decision-making skills
• Strong leadership and problem-solving skills
• Ability to collaborate with clients, stakeholders, developers, fellow designers, and end users
• Knowledge of value-based care providers and related entities is preferred
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at a time
• Must have a stable internet connection
• Employment is contingent upon required background and drug screening
• Must complete work authorization verification through E-Verify

🏖️ Benefits

• Medical, Dental, Vision and Employee Assistance Program Benefits
• 401K Match
• 15 Paid Days Annually
• Excellent Growth & Advancement Opportunities
• Up to $12 per month for streaming service subscriptions
• Discounted movie tickets, hotel stays, and more through [REDACTED]
• Monthly company town hall events
• Monthly internal mental health newsletters
• Monthly Lunch & Learn events with lunch provided
• Monthly [REDACTED] virtual events, including trivia, team building exercises, and guided painting sessions

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