UI/UX – Customer Experience (CX) Specialist

About Company:

Aligned with Saudi Arabia's Vision 2030, we harness the Kingdom's rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region's human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom's ambitious objectives, championing a high-tech, sustainable future.

Job Summary

We are seeking a UI/UX – Customer Experience (CX) Specialist to lead end-to-end customer experience initiatives across business and digital platforms. The role will focus on defining the CX vision, simplifying complex business scenarios, and designing intuitive user experiences across web and mobile platforms. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to ensure seamless, consistent, and impactful customer journeys across all digital touchpoints.

Key Responsibilities

• Lead and own end-to-end customer experience (CX) for assigned business platforms and initiatives.
• Define and evolve the CX vision, customer journeys, and experience standards in alignment with business objectives.
• Design intuitive, user-centric UI/UX for web and mobile platforms, ensuring consistency across digital touchpoints.
• Translate complex business requirements into simple, clear, and engaging user experiences.
• Create and maintain wireframes, user flows, prototypes, and high-fidelity UI designs.
• Design and review digital artifacts including announce…