Technical Product Owner, Acqueon Dialer

Job Description

Technical Product Owner – Acqueon Dialer

Location: Remote

Company: [REDACTED] (Client: Healthcare Client)

Overview

As a Technical Product Owner (TPO) with expertise in Acqueon Dialer technologies, you will lead the product lifecycle and strategic integration of Acqueon's advanced outbound and omnichannel contact center solutions at our healthcare client. You will bridge technical execution and business goals, ensuring the seamless integration of Acqueon Dialer with the healthcare client's digital and telephony platforms. Your primary focus will be to optimize contact strategies, enhance customer engagement, and improve operational efficiency across all communication touchpoints—spanning voice, SMS, and digital channels.

Key Responsibilities

Product Strategy and Roadmapping

• Define and evolve the product vision and roadmap specific to Acqueon Dialer integration.
• Align outbound campaign management tools with the healthcare client's customer engagement strategy.
• Incorporate compliance standards (TCPA, HIPAA, etc.) into dialer strategy and configurations.

Campaign Management and Optimization

• Partner with stakeholders to translate outbound campaign objectives into actionable dialer configurations.
• Oversee implementation of predictive, preview, and manual dialer modes.
• Leverage Acqueon analytics and reporting to inform product enhancements and drive engagement KPIs.

Stakeholder Engagement and Communication

• Act as liaison among internal IT, security, business teams, and Acqueon vendor stakeholders.
• Translate business requirements into detailed user stories with measurable outcomes.
• Champion best practices for contact strategies across sales, retention, and service campaigns.

**Technical Oversight and Qu…