Technical Designer

Job Description

Company Description

True Design comes from the heart. You have the best ninja-like design skills around. You’re passionate about designing for [REDACTED]’s customer base and expanding their use cases. You have impeccable communication skills and create win/win environments for all parties that you work with. If this sounds like you, there are a lot of people who are adopting [REDACTED]’s application platform and we would love your help in designing a world-class platform for our Customers!

You are the representative of the [REDACTED] customer -- you find a way to get them whatever they need to be successful thru: wireframing, documentation, designing new features, and filing bug reports. At the end of the day, your success is completely tied to our Customers’ delight and ease-of-use of the [REDACTED] platform.

In the process, you must be CUSTOMER OBSESSED! You embrace the “voice of the Customer” by listening and collecting their feedback, reading thru their feedback verbatim and filing relevant bugs in order to improve the feature/module.

Job Description

• Create designs, concepts, and sample layouts (wireframes) based on knowledge of layout principles and esthetic design concepts
• Work closely with Designers, QA and Engineering to implement new and improve upon existing
• Work with usability researchers to establish critical goals or other key performance indicators (KPIs) and aide Customer in achieving those goals
• Advocate customer needs/issues cross-departmentally – especially via Engineering and Product
• Implement refined designs to improve the UX of the product
• Program manage feature/customer escalations and support issues
• Obtains approval of concept by Product Team and VP of Product for approval
• Maintains technical knowledge by attending design workshops; reviewing professional publications; participating in professional societies.

Qualifications

• 3+ years of relevant experience a plus
• Experience with [REDACTED] Creative Cloud (i.e. Photoshop, Illustrator, Acrobat)
• Proficiency in [REDACTED] Office software (especially PowerPoint)
• You’re driven, passionate and Customer-obsessed: No one needs to push you to excel in your role – it’s just who YOU are!
• Eagerness to learn, adapt and perfect your work – you seek out help and put it to good use
• You are eager and want to help and serve our Customers. If they WIN, YOU win
• Good at meeting deadlines (be comfortable with “rapid iterations”)
• Ability to keep cool under pressure
• Strong communicator
• Extremely creative and able to “think-out-of-the-box”
• Excellent problem-solving skills / solution-oriented
• Must be able to handle constructive criticism and rejection well
• Can communicate complex technical and design-related ideas in a straight-forward way

Additional Information

Candidate Profile

Self-Directed: We will provide you with very valuable training. Then we will give you a problem and a goal and you figure out to get there.

Stellar Designer: Show us your “awesomeness” thru clean, modern and intuitive design.

Results-Focused: If you like to figure out how to win, execute it and then tune to improve everything, this will be your dream job. Relationship management, program management and ultimately sales...that is the goal!

Fast Learner: You’ll learn more in a year than most people learn in 5 years...so you’d better be a fast learner. You’ll learn about the oil & gas business, marketing, software business, tools, etc.

Technical: Proficient with basic productivity and design-related software and web.

Communication/English Skills: You will need to write and communicate very well in English as you will be in direct contact with [REDACTED]’s existing and prospective clients.

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