Technical Customer Support Advocate

Founded circa 2012 in Barcelona, [REDACTED] was founded by two designers: [REDACTED] and [REDACTED]. Their mission? Make online forms a little more human. Today, [REDACTED] works on the future of online forms. Powering your brand's interactions with beautifully designed, professional-looking online forms that people just love. Create forms, surveys, quizzes (and so much more) to grow your audience, improve just about anything, and validate (or invalidate) your best ideas.

The most important interaction on the web is the exchange of information between a brand and its audience. And that exchange usually happens through online forms. We believe that even a utility like online forms should be remarkable. Our customers say they get more answers from their audience and even the occasional compliment. Make every interaction count.

[REDACTED] is a team of over 200 people representing 30 countries. We have offices in Barcelona, Spain and in San Francisco, United States.

About the Role

Aree you kind of a geek, with some coding skills that surprise people at parties? Are you great at explaining technical things in a simple way? Do you enjoy helping people out and solving unique problems? Are you self-motivated, driven, and ambitious? If so, it's time we talked. [REDACTED] makes beautiful, next-generation online forms. And we're growing, fast. We're looking for passionate and self-motivated Customer Advocates to join our team remote team based in the US (Arizona or Florida). Your responsibilities will include:

• Respond to user inquiries via email, instant chat, and social media channels. (Other channels, such as Skype and phone, might be needed in the future.)
• Develop and maintain long-term relationships with people who use [REDACTED]
• Be a [REDACTED] guru. Train, guid…