Staff UX Researcher

You will proactively construct and own an AI-forward research roadmap for key product pillars at [REDACTED], operating at the intersection of Identity, Security, and Artificial Intelligence

As a Staff-level individual contributor, you will drive both qualitative and quantitative methodologies to define user experiences for non-deterministic AI agents, automated workflows, and enterprise platforms

Additionally, you leverage agentic tools and AI workflows internally to scale qualitative coding, synthesis, and research operations across the organization

• Drive Product-shaping Research: Lead foundational and evaluative research to inform strategic and tactical product decisions
• Execute Balanced Mixed-Methods: Drive qualitative depth (contextual inquiry, cognitive walkthroughs) and quantitative rigor (large-scale surveys, behavioral telemetry, statistical modeling) to evaluate AI products
• Pioneer AI Research Operations: Integrate AI tools, prompt engineering, and agentic research workflows into your daily practice to accelerate quality research outputs
• Lead Cross-Discipline Collaboration: Facilitate research to drive cross-discipline clarity, executive alignment, and decision-making across complex security and admin workflows
• Solve Complex Problems: Bring stakeholders together across multiple teams to scope problems and collaborate on research in ways that nurture a culture of curiosity and learning
• Cultivate Empathy: Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences
• Tell High-Impact Stories: Represent your research to diverse audiences across the organization by telling compelling stories that motivate others to solve complex needs with your insights

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources