Staff UX Researcher

Company Description

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There's another option. [REDACTED]. With a fresh vision for how the world works.

At [REDACTED], we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including [REDACTED], [REDACTED], [REDACTED], [REDACTED], and [REDACTED], trust [REDACTED]' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 [REDACTED] employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We're seeking an experienced Mixed Methods Staff Experience Researcher to join our design team and drive deep insights into employee and customer support experience. This role requires expertise in both qualitative and quantitative methodologies to understand user behaviors, needs, and attitudes that will inform our product strategy and design experience.

What You'll Do

• Design and execute end-to-end custom research studies using a comprehensive mix of qualitative and quantitative methodologies to understand employee and customer support experiences, behaviors…