Staff UX Researcher (Quantitative)

Company Description

[REDACTED] is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, [REDACTED] is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission and what we offer.

Job Description

We're looking for a Staff UX Researcher (Quantitative) to join [REDACTED] in London, working within the Mitigation Chapter. The Mitigation Chapter is responsible for the verification and support experiences that underpin customer trust during and after onboarding.

At Staff level, you will define how these experiences are understood, measured, and improved at scale, ensuring they are fair, transparent, and effective for both customers and internal agents.

This is a senior individual contributor role with broad autonomy and cross-organizational influence.

Here's how you'll contribute

• Lead high-impact quantitative research end-to-end Own quantitative research from problem definition through analysis and recommendation, focusing on the chapter's highest-impact questions and delivering decision-ready insights.

• Define how mitigation experiences are measured Design and own the Customer Friction and Customer Effort metrics for Verification and Support teams. Make them the guardrails that drive teams to deliver high quality experiences.

• Shape product direction through evidence Influence product roadmaps and experimentation by ensuring research insights materiall…