Staff UX Researcher

We are looking for a Staff UX Researcher to join our Design team and shape how research informs the products we build

You will be a hands-on researcher, leading qualitative and quantitative research into our most important and ambiguous customer and product questions. Working closely with Product, Design, Engineering, AI, and leadership, you will turn what we learn into insights that shape product decisions and strategy

Alongside your research, you will establish and evolve our Research Operations. Our embedded Product Designers already conduct research within their product teams. You will enable them to do this effectively while building the practices, tools, and systems that strengthen and scale research across [REDACTED]

You will research both the people who build and manage AI agents and the customers who interact with them. This creates complex questions around how people understand, trust, control, and collaborate with AI, and how expectations and behaviors change as AI becomes increasingly capable

• Lead hands-on research into our most important and ambiguous customer and product questions, using qualitative and quantitative methods from problem framing and study design through analysis, synthesis, and communication
• Shape product decisions through research by uncovering needs and opportunities, challenging assumptions, and ensuring customer evidence informs product direction, priorities, and strategy
• Enable Product Designers to conduct high-quality research independently through coaching, methodological guidance, and lightweight research practices
• Establish and evolve Research Operations that make research easier, faster, higher quality, and more scalable, including participant recruitment, tooling, governance, research practices, and knowledge management
• Build organizational knowledge by connecting research across teams and studies, making existing insights accessible, and identifying broader patterns, knowledge gaps, and strategic insights that individual teams may not see