Staff UX Researcher
About this role
WHO WE ARE 🌍
Creating content that resonates is great — turning that attention into growth is even better. That's what [REDACTED] does.
Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work.
We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow.
WHO WE'RE LOOKING FOR 🌟
Are you the researcher leadership calls when a decision is too big to get wrong?
Do you go deep enough in a domain to become the person everyone asks, then zoom out to connect that expertise to product strategy? Do you move between a survey, a regression, a field study and a workshop without losing rigor? Can you sit with a C-level leader, hold your position, and leave with a decision?
We're looking for a Staff UX Researcher to lead our most business-critical research. You'll set the research agenda for a product area, build domain expertise that compounds over time, and lead other researchers to execute. If you want your work to shape what a customer-centric, data-informed automation platform builds next, this role is for you!
WHAT YOU'LL DO 🚀
Lead Business-Critical Research
- Own the highest-stakes research initiatives for a product area, from framing the strategic question to the decision it informs.
- Decide what deserves rigor and what doesn't, and say no to studies that dilute the story.
- Lead other researchers to execute against a shared agenda, and step in hands-on where the risk is highest.
Build Domain Expertise
- Go deep in a domain (for example, creators, monetization, or channels) through expert research, and synthesize across studies and quarters into a durable point of view.
- Spot where research is…
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