Staff UX Researcher - AI & Emerging Products

Job Description

Get to know [REDACTED]

[REDACTED] is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, [REDACTED] Platform and [REDACTED] Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At [REDACTED], we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

About the Role:

We're looking for an experienced AI User Research Scientist to help shape the future of AI-driven security products at [REDACTED]. This is not a traditional usability-focused role. You will be responsible for deeply understanding user needs, validating assumptions behind AI-powered solutions, and determining whether what we're building will be trusted, adopted, and ultimately deliver product-market fit.

In this highly strategic and cross-functional position, you'll work closely with engineers, AI researchers, product managers, and designers to ensure our LLM-based and agentic systems are grounded in human needs, secure by design, and aligned with business viability. This role requires a unique blend of user research expertise, market understanding, strategic foresight, and technical fluency in the AI product development process, which differs significantly from traditional software product development.

Key Responsibilities:

1. Strategic Product-Market Fit and Assumption Validation
   • Lead research to test key assumptions around user behavior, trust, mental models, and willingn…