Staff User Experience (UX) Researcher - Acton, MA or San Diego, CA (Hybrid)
About this role
Job Summary
[REDACTED] has the mission to simplify life for people living with diabetes. We are seeking a Staff User Experience (UX) Researcher to join our growing Innovation & Strategy organization. This role will conduct global research to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs).
The Staff UX Researcher will lead research initiatives in close collaboration with cross functional UX partners supporting [REDACTED]’s digital and service-based customer experiences (DSCX). This individual will identify new opportunity areas, inform product and service strategy, and elevate the quality and impact of digital experiences. The ideal candidate is a strategic and curious researcher with strong qualitative and quantitative expertise, capable of translating insights into meaningful business and customer outcomes.
Key Responsibilities
- Lead and manage the global DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with UX leadership and cross-functional partners (IT, Product, Marketing, and others)
- Maintain ongoing visibility into active and upcoming research initiatives, ensuring alignment across teams on a weekly basis
- Design and execute complex qualitative and quantitative research studies using rigorous, best practice methodologies
- Serve as a thought partner and mentor to the other three researchers on the team, providing strategic and executional guidance
Additional Expectations
- Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
- Strategic thinker who can operate at both high-level and detailed execution levels, with a strong bias toward action
- Independently lead multiple concurrent research initiatives while partnering closely with UX…
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