Staff Product Manager – Customer Channels

Overview

It's an exciting time to join us! We're entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we're looking for a new colleague to partner with our team to bring these to life.

We are looking for a Staff Product Manager – Customer Channels to own the strategy, vision, and execution of our customer channels across web, iOS, and Android. This role is accountable for channel penetration, user adoption, and platform reliability, ensuring seamless experiences that drive engagement and retention across markets.

You will operate with influence-based leadership, partnering with other Product leads, Engineering, Design, and Data teams to define channel strategy, enforce performance standards, and diagnose why key channels under-perform. You will balance feature velocity with platform stability, make strategic calls on channel consolidation vs. fragmentation, and ensure our platform is ready for scale.

We're looking for someone with:

• 10+ years in product management, with at least 2 years operating at Staff, Principal, or equivalent level product manager – owning strategy that spans multiple teams or a platform used by others.
• Fluency in mobile and web performance domains: hang/ANR rates, crash-free sessions, Core Web Vitals. Able to challenge engineering decisions with data.
• Experience owning platform or enablement products where success is also measured by the velocity and quality of dependent teams.
• Proven ability to drive consolidation decisions across fragmented product surfaces – the ideal candidate has navigated the organisational and technical complexity of unifying experiences.

What you'll be doi…