Staff Product Manager, Comms Platform

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📋 Description

• Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities
• Modernize [REDACTED]’s communications infrastructure and build shared capabilities across transactional and marketing communications
• Lead complex platform initiatives from strategy through launch and adoption
• Partner closely with Engineering, Product, Marketing, Operations, Design, Analytics, Legal, and Compliance
• Build relationships across [REDACTED] to anticipate communications needs for products, markets, and customer journeys
• Shape channel, platform, and partner strategy, including build-versus-buy decisions
• Balance customer experience, reliability, scalability, cost, regulatory requirements, and speed
• Define success measures and use customer, product, operational, and business signals to guide priorities and investment

🎯 Requirements

• 8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms
• Experience building platform or other technically complex products
• Comms or messaging experience is helpful, but not required
• Strong product judgment and ability to turn complex, ambiguous problems into clear strategy and actionable roadmap
• Technical fluency and comfort partnering deeply with Engineering on architecture, reliability, scalability, and platform tradeoffs
• Track record of taking products beyond launch and driving adoption across multiple teams or customer groups
• Strong cross-functional influence and ability to build alignment across teams with different priorities and constraints
• Strong analytical and business judgment, including weighing customer impact, operating complexity, cost, and risk
• Clear written and verbal communication skills
• Customer-first mindset
• Comfort operating with ambiguity and adapting as you learn

🏖️ Benefits

• Monthly stipends for health, wellness, and tech spending
• 100% subsidized medical coverage for employees and dependents
• Dental coverage
• Vision coverage for employees and dependents
• Equity rewards offered by [REDACTED]
• 100% of premiums covered for employees and dependents
• Monthly tech setup stipends
• Health and wellness spending options
• Flexible time off
• Generous holiday calendars
• Employee stock purchase plan (ESPP) to buy [REDACTED] stock at a discount
• Inclusive interview process and accommodations for candidates with disabilities
• In-person onboarding experience for all new hires

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