Staff Product Designer, Operations

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📋 Description

• Embedding the long-term design vision for support experiences at [REDACTED].
• Leading large, end-to-end design initiatives across ambiguous problem spaces.
• Designing with a service mindset, understanding real-world impact of design decisions.
• Navigating tradeoffs and guiding strategic decisions in an opinionated way.
• Mentoring and levelling up designers across the discipline.
• Acting as a visible ambassador for Design within the company.

🎯 Requirements

• Expert in a specific design discipline with strong foundational skills across all areas of product design.
• Comfortable designing for AI and automation-enabled environments.
• Experience working on complex service ecosystems that connect digital products to real-world operations.
• Proven track record of delivering high-impact design work that drives customer outcomes and influences company metrics.
• Excellent visual, UI, and interaction skills.
• Thrive in ambiguity and lead teams to deliver in complex, fast-changing environments.
• Natural collaborator skilled at working cross-functionally.

🏖️ Benefits

• Stock Options
• £1,000 learning budget each year to use on books, training courses, and conferences.
• Flexible working hours

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