Staff Product Designer (Operations)

• Embedding the long-term design vision for support experiences at [REDACTED], shaping how customer-facing journeys, internal systems, and human service connect into one coherent ecosystem
• Leading large, end-to-end design initiatives across ambiguous problem spaces, spanning AI-enabled help experiences, internal tooling, and operational workflows
• Designing with a service mindset, understanding what happens beyond the interface and shaping the real-world impact of your design decisions
• Designing across touchpoints; from the app, to the phone, to human support
• Navigating tradeoffs and guiding strategic decisions in an opinionated way
• Coaching the other Ops Collective designers by helping them to embed the vision in their work, running design crits and supporting them to shape their work
• Continuing to raise the bar for design craft and product excellence at [REDACTED], ensuring your work is a benchmark for quality and innovation across the organisation and our industry
• Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans you help build and ship
• Proactively addressing systemic challenges, reducing complexity, and creating better conditions for teams to deliver impactful work
• Acting as a visible ambassador for Design, sharing your work and its impact across the company to maintain Design's place at the heart of [REDACTED]
• Mentoring and levelling up designers across the discipline, fostering a culture of growth, collaboration, and belonging

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we'll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via [REDACTED] or [REDACTED] + Additional health insurance through [REDACTED]
• Learning budget of £1,000 a year
• [REDACTED] Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• [REDACTED] Life Insurance
• Access to fertility and family-forming health benefits via [REDACTED]
• [REDACTED] Season Travel Tickets + Cycle-to-Work Scheme