Staff Product Designer (Incident Response Management)

• As a Staff Product Designer at [REDACTED], you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across four continents
• You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success
• Your primary focus will be to design practical and effective user experiences for [REDACTED]'s Incident Response & Management (IRM) solutions
• These products make it easy for teams of engineers, SREs, and their agents to detect, respond to, and learn from incidents with minimal toil, across a variety of touchpoints including desktop and mobile web, native mobile, Slack, Teams, MCP integrations, and agentic harnesses like Claude Code and Codex
• Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
• Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools, including agentic tooling such as Figma Make, Cursor, and Claude Code where it adds value to your practice
• Work with researchers, cross-functional collaborators, and lead customers such as the members of our Customer Advisory Board (CAB) and Design Partnership Program (DPP) to plan and execute formative and evaluative research initiatives
• Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs
• Over time, you will develop deep expertise in your product area and the associated customer and user personas, use cases, and workflows
• This will enable you to make a meaningful impact on the user experience your product surface delivers to [REDACTED] customers, as well as our internal engineering teams (yes, we use our own tools!)
• Simultaneously, you will contribute to the evolution of the Product Design team at [REDACTED] by coaching and mentoring other designers, collaborating on team internal initiatives, and helping evolve new ways of working, learning, and having fun together
• You will help scale our team's impact on our customers, users, and business and work with the rest of the Product Design function to bring [REDACTED]'s products into the new age of agentic workflows using the power of our collective skills, customer and user empathy, conviction, and taste

Benefits

• Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of [REDACTED] Shutdown Days each year
• Healthcare: We're proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
• Retirement planning: There's no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
• Professional development: On top of a $1,500 annual learning and development stipend, [REDACTED] have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
• Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we'll also reimburse you up to $175 a month for a personal co-working space
• Choice of tech: There's no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we'll refresh them every three years
• Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow [REDACTED] or external trainers
• Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
• Paid parental leave: [REDACTED] offers paid parental leave to all eligible new parents. This offers [REDACTED] time to bond with and care for their children in the first year after birth or adoption