Staff Product Designer

[REDACTED] is looking for a Staff Product Designer to join the Product Design team, reporting to our Director of Product Design

In this role, you’ll set design direction across multiple cross-functional product teams, shaping how carriers, brokers, and shippers experience [REDACTED]’s suite of products at a scope that spans squads, not just a single one

This is a hands-on, high-ambiguity role for someone who’s ready to own coherence and quality across a full product area, not just a feature

You’ll be the person who steps in before a problem is fully scoped, resolves design debates that cross team lines, and builds the patterns other designers build on

You’ll be a design voice that Product, Engineering, and Research leaders turn to when a decision needs to hold up across the whole product, not just one corner of it

• Crafting refined, high-quality UI that reflects a strong sense of hierarchy, purpose, and user need — and setting the standard others iterate against
• Owning ambiguity end-to-end: forming a point of view before a problem is fully scoped, running experiments, measuring outcomes, and improving based on evidence
• Being a trusted collaborator and craft mentor on a team that moves quickly, values quality, and takes outcomes seriously
• Lead UX and UI design for a multi-team product area, owning coherence and quality across several cross-functional squads rather than a single one
• Take ambiguous, loosely-scoped problems — new market opportunities, cross-cutting workflow gaps, technical-debt-driven redesigns — and turn them into a clear design point of view before detailed execution starts
• Define the interaction models and design patterns that other designers on adjacent squads adopt; identify and close design-system gaps before they become inconsistent across the product
• Approach every project with a customer-centric mindset, a clear hypothesis, and a defined measure of success, at a scale where the hypothesis often spans multiple teams’ roadmaps
• Serve as the go-to design authority across your product area, resolving pattern conflicts and design debates that a single squad can’t settle on its own
• Ensure quality, accessibility, and visual consistency across your surfaces, upholding accessibility standards and championing inclusive design practices at a systems level
• Partner with Product, Data, and Research to frame design decisions around evidence; use analytics, user research, and qualitative feedback to consistently inform and refine your work
• Design, document, and support experiments and A/B tests, framing every design as a prototype that can be learned from and improved — including experiments that span more than one team’s surface
• Track UX and business metrics relevant to your product area to demonstrate impact and proactively surface opportunities to improve
• Advocate for, and where needed personally lead, the research that de-risks major cross-team design decisions, working closely with UXR peers
• Work closely with Product, Engineering, Data, and Research partners to bring experiences from concept through launch, ensuring expectations are clearly communicated across every team involved
• Lead communication across your workstreams, presenting complex, cross-team design decisions to senior stakeholders (VP/Director level) and connecting them to business outcomes
• Mentor senior and mid-level designers: unblock their hardest problems, give direct feedback on craft, and help them grow toward their next level
• Formalize or sharpen team rituals (design crits, discovery readouts, retrospectives) that improve the quality and culture of the design practice, not just your own team’s
• Understand the goals behind the work, not just the request, and connect design decisions to business outcomes, user needs, and company-level objectives
• Bring design perspective into roadmap conversations early, proposing design-led framing before a problem is fully scoped by Product
• Anticipate interdependencies across teams and initiatives, and surface roadblocks before they require escalation
• Use AI as a meaningful part of your design workflow, improving execution, iteration, and problem-solving, while modeling effective and principled AI use for others on the team
• Pragmatically apply design process as a guide, not a rulebook; exercise judgment to deliver quality work within project constraints

Benefits

• Remote/hybrid flexibility
• Wellness allowance
• Parental leave
• Career development paths
• Immediate 401(k) matching
• Stock purchase program
• Mental health support
• FSA/HSA options
• Life insurance
• 20 days PTO from day one, plus 10 paid holidays annually
• Leadership training, mentorship programs, education reimbursement & industry certifications
• Performance bonuses & annual merit increases
• Premium health coverage, plus dental & vision