Staff Product Designer (Customer & Partner Experience (CPEX))

Chicago, US
Posted 1 month ago

About this role

At [REDACTED], we embrace representation in and from all professional and personal backgrounds and cultures

This diversity inspires passion and creativity among our teams and propels innovation in our products

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love

Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design

At [REDACTED], design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go

This is not a standard product design role

Designing for content at this scale requires fluency in large-scale content architecture, fragmented content libraries, structured content systems, cross-property consolidation, and AI-mediated retrieval design

This requires a practitioner who specializes in owning the customer’s experience of finding, navigating, and using content across dozens of sources, teams, and systems

Benefits

  • Generous family leave
  • Matched donations
  • Annual learning stipends
  • Flexible PTO
  • Competitive retirement plan
  • Paid volunteer time

Benefits & Perks

Paid parental leave
Learning budget
Flexible PTO
Donation matching
Paid volunteer time

Recommended Skills for this Position

Information Architecture
Discoverability Design
AI UX Design
Human-AI Interaction Design
Customer Experience (CX) Design
Design Systems
Interaction Design
User-Centered Design
Human-Centered Design
Cross-Functional Collaboration
Visual Design

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