Staff Product Designer

Job Description

The Staff Product Designer for AI Experiences will, as a hands-on individual contributor, design intelligent, human-centered experiences powered by the [REDACTED] AI platform. This role will help shape how users interact with AI across our product portfolio—including customer service, IT, sales, and marketing—ensuring that machine learning, automation, and generative AI are integrated seamlessly into everyday workflows.

This role will contribute to the UX strategy for both AI infrastructure and product-specific AI use cases (chatbots, smart recommendations, generative assistance, predictive automation). Working closely with Product, Engineering, and cross-functional partners, the Staff Product Designer will ship high-quality solutions across the [REDACTED] and [REDACTED] product suites. The ideal candidate brings strong expertise in designing for complex, data-driven systems and a genuine passion for making AI intuitive, trustworthy, and accessible.

Roles & Responsibilities

Strategic Execution: Contribute to a cohesive UX strategy for AI across [REDACTED] platforms and products. Partner with Product and Engineering to embed user-centered design into core AI capabilities (e.g., model configuration, feedback loops). Promote design consistency across AI use cases, and ensure experiences reflect responsible design principles around transparency, fairness, and usability.

Design for the AI Platform: Deliver end-to-end user experiences for platform-level AI tools, helping internal teams and external customers adopt and configure AI capabilities with confidence. Translate complex AI concepts—like model feedback and prompt engineering—into clear, usable interfaces, in close collaboration with platform product teams.

**Advance Human-Centered A…