Staff Designer, Product Creative

About [REDACTED]

[REDACTED] is a technology wholesale platform built on the belief that the future is local. Independent retailers around the globe collectively represent a multi-hundred-billion-dollar wholesale market that has historically been fragmented and offline. At [REDACTED], we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town — we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so businesses can grow and local communities can thrive.

We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

This is a cross-pillar, staff-level individual contributor role reporting to the Senior Director of Product Design, Discovery. You'll be [REDACTED]'s creative quality owner — the person who thinks about the holistic visual and experiential identity of our product and programs, and ensure they are shipped at high quality in-product and cohesive to our customers out of product.

You are staffed centrally. You move across the entire product surface, partnering with pillar leads, pod designers + engineers, system designers + engineers, and creative stakeholders to define and raise the visual bar. You'll lead high-ambiguity, high-visibility creative problems from 0 to 1—the kind that shift how [REDACTED] feels for every retailer and brand who uses it.

We're looking for candidates open to working in San Francisco, CA or New York, NY.

What You'll Work On

• Rebranding and evolving flagship programs like [REDACTED]'s Insider membership—rethinking visual identity, hierarchy, and touchpoints across PDPs, product tiles, and marketing surfaces
• Defining the visual language for [REDACTED]'s emerging AI product suite—naming, color, iconography, and UX differentiation
• Evolving holistic systems work—color strategy, iconography, illustration framework, interaction patterns, motion standards—that affects every pod and every surface, and partnering with design platform to encode those decisions into scalable standards that get to every designer and engineer
• Partnering with the design systems team to encode creative decisions into scalable standards that reach every pod, every surface, every engineer — and supercharging that team's impact in return. In our next era of AI-native product development, having a clearer quality bar that's set at the creative level and scaled through systems is how [REDACTED] raises the floor for everyone
• Partnering with product design teams to ship, not just to hand off—you'll be working with engineers and product designers to get things across the finish line and be co-accountable to the success of the work

What We're Looking For

• Exceptional visual and creative craft—you continually raise the bar
• Meaningful experience working within digital product environments—you know how to partner with product managers, engineers, and product designers, and you understand how brand decisions land in shipped UI
• Comfort with ambiguity and cross-functional complexity — you can drive your own projects, build alignment across stakeholders, and know how to make things happen in a large organization
• Strong communication and influencing skills—you don't need direct authority to move things forward
• Systems thinking—you see individual creative decisions in the context of the whole product and contribute to/highly collaborate with the design systems team

Creative Director backgrounds are welcome if paired with demonstrated experience translating brand and visual identity work into meaningful customer impact and business outcomes.

What You'll Find Here

• A highly visible, strategic role with real impact on how [REDACTED] looks and feels at scale
• Staff-level scope with cross-pillar reach—you'll touch everything
• Close partnership with creative and product leadership
• An opportunity to build [REDACTED]'s creative quality infrastructure at a pivotal moment in the company's growth

Qualifications

• 10+ years of experience in visual design, brand design, or creative direction — with meaningful time spent working inside digital product environments.
• Exceptional creative craft and aesthetic sensibility — you have a point of view, and your portfolio shows it.
• Proven ability to translate brand and visual identity work into shipped product experiences — you understand how creative decisions land in UI and at scale.
• Experience driving cross-functional creative work in complex organizations — you can build alignment, influence without authority, and move things forward across many stakeholders.
• Strong systems thinking — you see individual creative decisions in the context of the whole product, and know how to partner with design systems teams to encode and scale them.
• A portfolio that demonstrates range across in-product and out-of-product surfaces, with clear communication of creative strategy and its impact.
• Comfort with ambiguity and self-directed project management — you can take a high-ambiguity problem from 0 to 1 without needing a detailed brief.
• Curiosity about how AI is changing creative practice — you're actively exploring new tools and workflows, and excited to help define what AI-assisted creative work looks like at [REDACTED].
• Curiosity and openness to working closely with product designers, engineers, and PMs — and genuine interest in how brand decisions affect product outcomes.
• And, ideally, a sense of humor!

Salary Range

San Francisco, CA and New York City, NY: the pay range for this role is $216,000 - $297,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.

Hybrid [REDACTED] employees currently go into the office 3 days per week on Tuesdays, Thursdays, and a third flex day of their choosing (Monday, Wednesday, or Friday). Additionally, hybrid in-office roles will have the flexibility to work remotely up to 4 weeks per year. Specific Workplace and Information Technology positions may require onsite attendance 5 days per week as will be indicated in the job posting.

Why you'll love working at [REDACTED]

• Move fast: You'll own meaningful problems that serve customers around the globe with the agency to move fast and see your results clearly.
• Equipped to scale: We invest in what matters, including the latest enterprise AI tools, to help you work smarter and get more out of every day.
• Best in class: Our team is full of sharp, kind, and generous colleagues who care about their craft and about helping you grow in yours.
• Real rewards. Competitive pay, equity, and comprehensive benefits designed to support your life inside and outside of work.
• Belonging: We're intentional about building an environment where every [REDACTED] employee has equal access to opportunities, growth, and success.

[REDACTED] was founded in 2017 by a team of early product and engineering leads from [REDACTED]. We're backed by some of the top investors in retail and tech including: [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], [REDACTED], and [REDACTED]. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Toronto, London, and New York. To learn more about [REDACTED] and our customers, you can read more on our blog.

[REDACTED] provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.

[REDACTED] is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs. To request reasonable accommodation, please fill out our Accommodation Request Form ([REDACTED])

Privacy

For information about the type of personal data [REDACTED] collects from applicants, as well as your choices regarding the data collected about you, please visit [REDACTED]'s Privacy Notice