Sr UX Researcher I

Job Description

Are you passionate about turning user insight into better products and experiences?

Do you enjoy leading research and facilitating in-person sessions that help teams make customer-focused decisions?

About our Team

[REDACTED], which serves customers in more than 150 countries with 11,800 employees worldwide, is part of [REDACTED] ([REDACTED]), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with [REDACTED] Responsible AI Principles ([REDACTED]).

About the Role

As a Senior UX Researcher I, you will lead the team’s understanding of user behaviours, needs and motivations and shape the UX Research strategy for a business or product line. You will apply a range of research and testing methods, with a particular focus on facilitating in-person one-to-one sessions, focus groups and workshops, while mentoring other researchers.

Responsibilities:

• Lead the user-centred research process, applying a range of UX Research techniques and mentoring junior researchers where needed.
• Plan and facilitate in-person research sessions, including one-to-ones, focus groups and workshops.
• Maintain close links with UX Designers, product managers, engineers, data scientists and other partners, ensuring that user feedback and testing are fed into the design and product development process.
• Gather, evaluate and understand customer use cases, including market segments, competitors and the regulatory environment.
• Present research learnings to stakeholders and collaboratively analyse research results to recommend solutions.
• Work with designers, product managers and engineers to iterate and test solutions.
• Use data, analytics and customer insight to establish key metrics, inform testing strategy and identify gaps where further data is needed.
• Create research documentation and analysis outputs, and share research findings with the organisation.

Requirements:

• Strong facilitation skills for research sessions, including one-to-ones, focus groups and workshops.
• Expert skills across a number of research and testing methodologies.
• Ability to identify and analyse problems, ask effective questions, collect facts from multiple sources and propose solutions.
• Ability to use data, analytics and customer insight to inform research and testing strategy.
• Understanding of the nuances of research across remote, in-person, unmoderated and moderated contexts.
• Expert-level ability to use research software including Qualtrics, Miro, and AI tools such as ChatGPT and Claude.
• Ability to build good working relationships with UX Design, product, engineering, data science and other teams.
• Ability to mentor junior researchers in research and technical skills.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

About the Business

[REDACTED] provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its [REDACTED] and [REDACTED] services.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact [REDACTED].

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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