Sr. Manager, User Experience

With a career at [REDACTED], you can be yourself and also be part of something bigger.

Position Purpose:

The User Experience Sr. Manager is responsible for attracting, retaining and developing top talent focused on designing intuitive, quality products through collaboration with end users and modern software development teams. The User Experience Sr. Manager works closely with teams of designers to support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. The Sr. Manager must exhibit the ability to lead managers and their teams and drive change management and process improvement.

Key Responsibilities:

40% Strategy & Planning:

• Drives user experience by reviewing performance and directing work efforts of Designers to ensure products are aligned with company, stakeholder and end user priorities
• Aligns user experience efforts across products and projects
• Understands enterprise goals and KPIs to ensure value is delivered against them
• Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help design enterprise products that provide [REDACTED] customers and associates with an unparalleled shopping experience
• Communicates with key user and operational groups to understand business needs
• Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders
• Presents complex design concepts, user needs, and design rationale to multidisciplinary teams, as well as to key stakeholders and business partners
• Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
• Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that align to domain, portfolio, and…