Solutions Manager (EMR Workflow Design)

Solutions Manager (EMR Workflow Design)

🔍 What we're looking for

[REDACTED] is seeking a Solutions Manager with deep Epic workflow expertise to join our Customer Success team. This is a hybrid individual contributor and people leadership role. You will be the strategic workflow design partner for health system customers, translating clinical and operational requirements into optimized EMR configurations that seamlessly integrate with [REDACTED]'s prior authorization automation platform. You will also lead a growing team of solution engineers and workflow consultants.

This is not a traditional technical integration role—we have Solutions Engineers who handle EDI, APIs, and connectivity. You'll own the workflow design layer: how authorization requests flow through Epic, what clinical data gets aggregated, how staff interact with the system, and how customers should configure Epic to maximize automation and minimize provider burden.

Location: Remote - USA

✅ What you'll do

Epic Workflow Design & Configuration Strategy

• Design end-to-end prior authorization workflows within Epic that integrate with [REDACTED]'s automation platform, including:

  • Referral-based workflows (278R transaction triggers from Orders, Referrals, or Scheduled Appointments)
  • BPA (Best Practice Advisory) / CDS configurations for real-time authorization checks
  • In Basket routing for authorization status updates and pended requests
  • Integration with Epic Cadence (scheduling) and Grand Central (registration/ADT) for coverage verification

• Own the workflow configuration strategy, determining:

  • Which clinical events should trigger authorization requests
  • What clinical data elements need to be aggregated and mapped
  • How customers should approach workf…