ServiceNow UI / Experience Engineer / Playbook Engineer (Chennai)

Job Title - ServiceNow UI / Experience Engineer / Playbook Engineer

Experience Required - 9+ Years

Work Locations - Hyderabad / Bangalore / Chennai / Pune / Mumbai / Noida / Dehradun / Ahmedabad

Work Mode - Hybrid

We re hiring for one of the top IT services companies.

[REDACTED] is proud to collaborate with leading IT organizations to source exceptional talent for their full-time positions.

Client/Implementation Partner is a globally recognized IT services and consulting company, trusted by Fortune 500 clients and enterprises worldwide. With a strong presence across cloud, data engineering, AI, and digital transformation and is known for delivering cutting-edge solutions that drive business growth and innovation.

• Working on enterprise-scale projects with global clients.
• Exposure to next-gen technologies across cloud, data, and digital platforms.
• A culture that values continuous learning, collaboration, and growth opportunities.
• Being part of a company consistently ranked among the top IT employers.

If you are an experienced professional seeking a long-term career opportunity with one of the industry s most respected names, this is your chance to join top IT services company through [REDACTED].

Job Summary

We are looking for an experienced ServiceNow UI / Experience Engineer / Playbook Engineer with strong expertise in ServiceNow UX frameworks, Workspace development, UI Builder, and Playbook implementation. The ideal candidate should have hands-on experience in building modern user experiences, configuring Playbooks, integrating workflows, and enabling workspace-driven execution within the ServiceNow platform.

The candidate will work closely with business stakeholders, architects, and development teams to deliver scalable, user-friendly, and workflow-driven solutions.

Key Responsibilities

• Design and develop modern user experiences using ServiceNow UX Frameworks.
• Build and customize Next Experience and Agent Workspaces using UI Builder.
• Develop responsive and reusable UI components within the ServiceNow platform.
• Configure and customize ServiceNow Playbooks for guided process execution.
• Implement workspace-based operational and execution workflows.
• Configure guided commissioning and task-driven execution experiences.
• Integrate UI Builder components with Flow Designer and automation workflows.
• Configure and manage Data Brokers for data orchestration and integration.
• Develop and customize Performance Analytics (PA) widgets and dashboards.
• Support branding, theming, and UI customization requirements.
• Collaborate with architects and platform teams on UX design and implementation strategies.
• Ensure platform best practices, maintainability, scalability, and performance optimization.
• Participate in requirement discussions, solution design, and technical reviews.
• Troubleshoot UI/UX-related issues and optimize user experience across devices.

Required Skills

• Strong hands-on experience with ServiceNow UI Builder.
• Expertise in Next Experience and Workspace development.
• Experience working with ServiceNow UX Frameworks.
• Strong knowledge of ServiceNow Playbooks and guided workflows.
• Experience with Flow Designer and workflow integrations.
• Hands-on experience configuring Data Brokers.
• Experience in developing responsive UI components.
• Good understanding of ServiceNow branding and theming.
• Experience with Performance Analytics (PA) widgets and dashboards.
• Knowledge of ServiceNow scripting including Client Scripts, Script Includes, and APIs.
• Strong understanding of ServiceNow platform architecture and best practices.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD).
• Experience working on enterprise-scale ServiceNow implementations.
• Exposure to Agile/Scrum delivery methodologies.
• Strong communication and stakeholder management skills.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .