Service Designer (UX)
About this role
Service Designer (UX) – Job Description
Job Title - Service Designer (UX)
Location - London (hybrid working, 3 days in office)
Contract - Full-time (permanent)
About
Here at [REDACTED], we have a clear vision: to build a better world by getting more people in cities moving sustainably.
Our aim is to be the UK's leading micromobility company, delivering sustainable, shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design. [REDACTED] is growing nationally and now is the most exciting time to join our team.
About the role
We're looking for a service designer who can continue to improve the whole [REDACTED] experience, from a rider unlocking a bike to the council partner reviewing scheme data and the operations team keeping vehicles on the street. You'll lead service design across the business and still be hands-on with UX for our app and digital tools, for our riders and internal teams.
The app is only one part of what makes a [REDACTED] journey work. Parking bays, vehicle availability, customer support, council reporting and the people who rebalance and repair our fleet all shape the experience just as much.
You'll look at the end-to-end service, find where it breaks down for riders, partners and our own teams, and design fixes that work across both digital and physical touchpoints. Strong UX skills remain essential, because many of those fixes will land in the app.
What you'll do
- Map the full [REDACTED] journey for riders, council partners and our operations teams.
- Get out on the street to talk to riders and see how our schemes really work.
- Spot where the service breaks down and design practical fixes with software and hardware teams
- Continue to improve and design the rider app and internal tools…
Benefits & Perks
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