Service Designer, Strategic Designer

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📋 Description

• Design and shape end-to-end services and experiences across digital and physical touchpoints
• Conduct research and translate qualitative and quantitative insights into actionable opportunities and strategic recommendations
• Develop customer journeys, ecosystem maps, service blueprints, opportunity areas, and service concepts
• Plan, facilitate, and synthesize co-creation workshops with clients and stakeholders
• Support service strategies, future-state visions, and innovation roadmaps
• Collaborate with multidisciplinary teams across strategy, design, research, and technology
• Manage project workstreams with increasing autonomy and contribute to larger, more complex engagements
• Support business development through proposal writing, bid responses, offer development, project approaches, and strategic content

🎯 Requirements

• 4-6 years of experience in Service Design, Strategic Design, Experience Design, Innovation Consulting, or related disciplines
• Proven experience working on service design and/or strategic design projects
• Strong research, analytical, and synthesis skills
• Experience with qualitative and quantitative methodologies
• Solid knowledge of service design methods and tools, including customer journey mapping, ecosystem mapping, service blueprints, opportunity identification, and concept development
• Experience designing and facilitating workshops and collaborative working sessions with clients and stakeholders
• Ability to transform research findings and insights into strategic recommendations and concrete design opportunities
• Excellent communication, storytelling, and presentation skills
• Ability to create compelling narratives and high-quality strategic deliverables
• Ability to work independently and collaborate within multidisciplinary teams
• Familiarity with Human-Centered Design and Design Thinking methodologies
• Fluent Italian and English required
• Portfolio and updated CV required; cover letter optional
• UX/UI Design capabilities and Brand Strategy experience are nice to have

🏖️ Benefits

• Flexible work solutions, including remote work and/or flexible hours
• Professional development paths and career opportunities
• Inclusive workplace valuing diversity
• Opportunity to shape technology strategies and end-to-end digital transformation initiatives

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