Service Designer
About this role
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📋 Description
- Ensure the development of user-centered digital products.
- Ensure that development efforts align with user needs and that the client’s systems are cohesively integrated.
- Optimize interactions with departments, schools, and other stakeholders to gather insights and create software tailored to the client’s needs.
- Conduct and interpret user research and reduce service complexity.
- Manage integration teams working with operations and complex systems engineering.
- Facilitate workshops for product ideation, persona development, and user research.
- Develop user/business documentation and support materials.
- Detail and refine requirements and manage nonconformities.
- Conduct product handoffs.
- Define acceptance criteria for deliverables.
- Evaluate and validate solutions.
🎯 Requirements
- Bachelor’s degree preferred, ideally in Computer Science, Engineering, or another field related to service design.
- Certification not required.
- Preferred experience: 4 years in digital service design.
- Experience conducting and interpreting user research.
- Experience managing integration teams working with operations and complex systems engineering.
- Knowledge of agile frameworks and methodologies, including Scrum, Kanban, Lean Inception, Design Thinking, SAFe, Customer Experience, DevOps, Systems Engineering, OKRs, and Business Agility.
- Proficiency with design and prototyping tools such as Marvel, Sketch, Adobe XD, Axure, and InVision.
- Knowledge of mobile app design for iOS and Android, as well as responsive design.
- Experience facilitating workshops for product ideation, persona development, and user research.
- Experience developing user/business documentation.
- Experience evaluating and validating solutions.
🏖️ Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Meal or Food Allowance
- Transportation Allowance
- [REDACTED] (formerly [REDACTED])
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