Service Designer

Become a part of our caring community

[REDACTED]'s Insurance Product Experience team was established to think holistically about the member experience, embedding with business stakeholders and looking across channels to identify and define opportunities to better support our members across the healthcare and health insurance experience. Our team serves a unique role for the enterprise in bringing together stakeholders and partners to define future experiences and to deliver against our experience vision.

As a Service Designer, you will support concept initiatives across framing, research, experience design, testing, and planning for implementation. We are looking for a highly curious and hardworking designer who is ready to dive in to a multitude of member challenges and opportunities – from helping people find a provider that meets their needs to reimagining the moment members apply for a new plan. If you are motivated by making real change in an industry where it's much needed, we would love to talk.

Responsibilities

• Service strategy + visioning: Support visioning and concept development projects, assisting with user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning.

• Information design, prototyping + storytelling: Contribute to the design and delivery of components integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides.

• Cross-functional partnership + collaboration: Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints.

• Emotional intelligence + curiosity: Demonstrate ability to listen and to thoughtfully contribute to business stakeholder and channel partner team conversations, strengthening our ability to deliver through cross-enterprise collaboration.

• Industry understanding: Stay informed about industry trends in health insurance, digital health, and service design best practices.

An exceptional Service Designer will…

• Craft visual stories that make complex concepts simple to understand, highlighting what is new and important to help us make decisions.

• Quickly prototype products and services to test conceptual requirements, demonstrating to stakeholders and users how we might address a problem or need.

• Never lose sight of the member and business problem and always articulate the why.

• Deliver thoughtful work efficiently.

Use your skills to make an impact

Required Qualifications

• Bachelor's Degree in Design, HCD, or a related field

• 1-3 years of relevant industry experience

• Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.

• Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

Work-At-Home Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

• Satellite, cellular and microwave connection can be used only if approved by leadership.

• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

• [REDACTED] will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by [REDACTED] may not be sufficient for business needs. [REDACTED] reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to [REDACTED]'s offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$71,100 - $97,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

[REDACTED], Inc. and its affiliated subsidiaries (collectively, "[REDACTED]") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, [REDACTED] provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

About [REDACTED]: [REDACTED] Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our [REDACTED] insurance services and our [REDACTED] healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at [REDACTED] and at [REDACTED].

Equal Opportunity Employer

It is the policy of [REDACTED] not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of [REDACTED] to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.