Service Designer

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📋 Description

• Balance human-centered design, business needs and requirements, and technical solutions during Service Design and Planning phases for the EI on BDM program
• Interpret and synthesize user, business, and technical components into conceptual and functional designs with Product Management and Planning teams
• Guide experience decisions and contribute to key planning decisions within an agile delivery model
• Facilitate working sessions to gather insights, needs, and requirements and foster stakeholder collaboration
• Create functional flows to visualize user experiences
• Partner with Product Managers to refine features and acceptance criteria using a human-centered lens
• Analyze generative research insights to inform and refine the target platform experience
• Create conceptual design assets such as user flows, functional flows, journeys, and conceptual mockups
• Participate in feature creation and authoring to improve quality and hygiene
• Present the rationale and thinking behind design solutions
• Communicate research findings, conceptual ideas, service strategy, service delivery, and implementation

🎯 Requirements

• Current Government of Canada Reliability clearance or higher required at the time of application
• Experience in one or more of Design Research, Interaction Design, and Service Design, with foundational understanding of the others
• Demonstrated ability to apply human-centered design practices to complex business and customer challenges across diverse user groups, products, services, and channels
• Experience designing and improving end-to-end experiences across digital and physical touchpoints
• Ability to balance user needs, business objectives, and operational considerations
• Ability to translate research findings, customer insights, and business requirements into actionable design recommendations and solutions
• Advanced proficiency in User Experience techniques
• Advanced proficiency in Service Design Thinking
• Preferred: proficiency with [REDACTED], including wireframes, user flows, prototypes, and collaborative design artifacts
• Preferred: experience planning, designing, and facilitating workshops
• Preferred: strong qualitative research skills, including interviews, contextual inquiry, and usability testing
• Preferred: ability to synthesize large volumes of qualitative data into human-centered insights
• Excellent communication and collaboration skills across multidisciplinary teams

🏖️ Benefits

• Collaborative environment with knowledge-sharing, mentorship, and coaching
• Inclusive hiring practices
• Recruitment-process accommodation support
• Opportunity to contribute to complex, real-world client projects

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