Service Designer, Journey Maps, Hybrid

Service Designer (Contract)

London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months

We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme.

The Role

• Design and optimise end-to-end customer journeys
• Create service blueprints and journey maps
• Facilitate workshops and collaborate with product, tech and CX teams
• Translate insight into practical, scalable design outcomes

Requirements

• Strong Service Design experience in complex environments
• Expertise in journey mapping, service blueprinting and facilitation
• Background in financial services or other regulated industries
• Confident working with senior stakeholders

If you're a practical, delivery-focused Service Designer who can hit the ground running, get in touch.

Engagement via umbrella company only; all taxes & NI deducted at source.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.