Service Designer 12-Month Contract

Company description:

[REDACTED] is a leading multi-line insurer that serves its customers in global and local markets. With about 55,000 employees, it provides a wide range of property and casualty, life insurance products and services in more than 215 countries and territories. [REDACTED]'s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

Job description:

A new transformational adventure awaits you…

How does 5 weeks leave per year, an impactful career that you'll truly love, and working for a trustworthy organisation that empowers wellbeing and is accelerating digital transformation sound like to you?

As one of [REDACTED] 2024 ‘World's Best Employers' and [REDACTED]'s ‘World's Most Admired Companies' for 2025, [REDACTED] - a leader in the insurance industry - is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

This exciting adventure will drive positive impact towards our vision to be Australia's leading digital insurer. So, if you want to be part of a values led global organisation, where real growth and transformation is happening, along with our track record of making a real difference of continuously taking steps toward a sustainable future for our people, customers, communities, and our planet…read on!

Let's create a brighter future together, let's make a difference

It's important to know, what you do matters. At [REDACTED], we don't just cover, we care.

We have an exciting opportunity for a Service Designer to join our Design team on a 12-month contract. This is your chance to grow your career, learn from our talented Senior Designers and strengthen your design capability in a supportive, collaborative team.

You'll help shape seamless, human-centred experiences for our customers, partners, advisers, brokers and people across [REDACTED]. Using data, insights and deep customer understanding, you'll design practical solutions that make a real difference.

Working in multidisciplinary teams, you'll champion the customer voice — uncovering needs, identifying opportunities and creating experiences that are simple, intuitive and meaningful.

As part of our Design chapter, you'll collaborate with Service, UX/UI and Product Designers to sharpen your craft, explore evolving best practice in an AI-enabled world, and help uplift design across [REDACTED]'s regional and global community.

Important to your success - Unlock your potential

• 4+ years' experience in Service Design, Strategic Design, CX or Human-Centred Design roles
• A customer-led mindset, with the ability to uncover needs and turn insights into action
• Strong design process knowledge, with confidence to plan and prioritise work independently
• Analytical skills to measure design impact and use data to guide decisions
• Creative problem-solving skills, with a practical mindset to bring ideas to life
• Confidence working in agile teams, partnering with product owners and squads to drive outcomes
• Strong communication skills, with curiosity for AI, emerging technology and digital experience trends

Belong. [REDACTED] is here to support you

There are so many reasons why [REDACTED] is a great place to be and the right choice for you, but here are just a few.

• 5 weeks leave per year for permanent staff through our Z leave initiative, as well as 15 days personal/carer's leave (as we empower our people to manage their own wellbeing), plus access to Family Care (parental leave)
• Hybrid working arrangement - office 3 days and WFH 2 days p/w standard for FT employees
• Access programs to stay healthy and feel healthier along with receiving a AUD$500 wellbeing payment per year, plus an AUD$295 new starter e-voucher for your WFH set up (flex work - hybrid working), and other great benefits through our Shine portal
• Grow, and thrive in your career (we support and encourage it) with award winning training programs. As our strength is our people and we value your individuality
• Work with global, diverse, and inclusive teams; Explore your passions, fuel innovation, drive equity, collaborate and make a positive difference beyond your role
• Global mobility opportunities across more than 200 countries worldwide
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day
• We plant a tree for every new employee
• Not to mention our various employer of choice awards/memberships - WGEA; Family Inclusive workplace; Gold AWEI employer, Pride in diversity… to name a few.

We could go on, but the main point is that [REDACTED] is a great place to be, where you can truly belong, be yourself, have work/life balance, and thrive in a supportive environment.

[REDACTED] is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!