Service Design Specialist
About this role
About [REDACTED]
[REDACTED] accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise , we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: [REDACTED]
Job Description
Role summary
As a Service Design er , you will help organisations understand and improve the end-to-end digital products and services they deliver. You will use human-centred design, research and systems thinking to make sense of complex problems, connect user and organisational needs, and turn insight into better service outcomes. You will use service design not only to improve existing experiences, but to reinvent new service models and re imagine better ways for people and organisations to interact.
You will work as part of multidisciplinary teams alongside other designers, strategists, product, data, engineering colleagues and clients. You will also be open to exploring and using AI-enabled tools to enhance the design workflow and produce high-quality outputs.
What you’ll be working on
You will work on complex digital products and services within the [REDACTED] Design Digital Products Creative team, from research and discovery through to design and delivery.
Your work may span a range of industries, including Health & Public Services, financial services, telecommunications, retail, utilities and resources, automotive and life sciences, and involve understanding existing services, identifying opportunities for improvement, designing future service experiences and helping teams make confident,…
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