Service Design Associate Manager

About [REDACTED]

[REDACTED] accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise , we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: [REDACTED]

Job Description

Role summary

As a Service Design Associate Manager, you will lead the design and improvement of complex end-to-end digital products and services. You will bring deep service design craft expertise , human-centred design , and systems thinking to make sense of complexity, shape service strategy and turn insight into meaningful outcomes for users and organisations.

You will see service design as more than a method for improving existing experiences. You will use it as a reinvention tool to rethink service models, shape product and service vision, and explore new ways for organisations and customers to interact.

You will take ownership of service design quality and delivery, working across multidisciplinary teams and influencing stakeholders to make confident, evidence-based decisions. You will also support the development of other designers and be open to using AI-enabled tools to enhance the design workflow and produce high-quality outputs.

What you’ll be working on

You will lead service design across complex digital products, services and programmes within the [REDACTED] Design Digital Products Creative team, from research and discovery through to design and delivery.

Your work may span a range of industries, including Health & Public Services, financial services, telecommunications, retail,…