Senior Voice User Interface (VUI) Designer

Company Description

[REDACTED] helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of [REDACTED]'s engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

[REDACTED] has coverage across 5 continents and operates in over 25 countries around the world. [REDACTED] retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Voice User Interface (VUI) Designer is responsible for creating intuitive, user-centered voice experiences for IVR applications across speech and DTMF channels. This role owns the design of call flows and conversational interactions, ensuring that IVR solutions are easy to use, effective, and aligned with business goals.

The position works closely with Product Owners, IVR Engineers, Application Architects, and speech scientists. It bridges customer experience design and technical implementation by translating requirements into clear call flows, design specifications, and user stories that guide development and tuning efforts.

Responsibilities:

• Creating user-centered IVR designs for speech and DTMF applications (Dual-Tone Multi-Frequency)
• Gather and analyze business and user requirements for IVR applications
• Design end-to-end call flows for spe…