Senior UX/UI Designer

About Us

At [REDACTED], we are passionate about providing award-winning customer service to over 1.5 million of our customers across the country. Owned by the mighty Snowy Hydro, we are 100% Australian owned which our customers love us for. Our award winning team have won 14 consecutive Canstar Blue Awards for best overall customer satisfaction amongst Victorian electricity providers. Looking for a career change? Join an award-winning team passionate about exceptional customer service!

About the Role

We're looking for a Senior UX/UI Designer (Digital UX Specialist) to join our Digital team in a newly created role. Reporting directly to the Digital Experience Manager, you will lead the end to end UX/UI design for our website experiences. You will act as the primary point of contact for UX/UI design and customer insights, influencing the digital feature roadmap and guiding digital product development.

Because this is a new role, you will have the unique opportunity to establish our UX/UI capability from the ground up, define foundational design systems, and establish a framework for knowledge sharing within the Digital team.

In this role, you will:

• Lead the end to end UX/UI design for website experiences, conduct discovery workshops and user research, and translate insights into wireframes and high-fidelity designs.
• Perform post release UX/UI audits across all Retail website pages ([REDACTED], Lumo Energy) to evaluate component fit, information flow, and narrative clarity, implementing continuous improvements to reduce fallout.
• Build scalable, production-ready Figma UI component libraries and implement design token structures specifically optimised for our Contentful CMS.
• Track and report on UX/UI performance, collaborating with Customer Insights and Analytics teams, embedding A/B testing and continuous optimisation into your ways of working.
• Establish UX/UI capability at [REDACTED] from the ground up, define foundational design systems and guidelines, and establish a framework for mentoring as the team scales.
• Support strategic customer journey mapping across key touchpoints like Develop & Attract, Sell & Connect, and Bill & Pay to support growth, customer conversion, and experience.
• Partner with internal stakeholders, Digital Product, and Digital Advertising teams to design high impact improvements that enhance the digital experience.
• Actively contribute to the Digital Experience Strategy, defining the 1 to 3 year feature roadmap and experience vision while acting as the primary point of contact for UX/UI design.

What we're looking for:

• 3 - 5 years of UX/UI design experience with a strong focus on complex web and mobile application journeys.
• Proficiency in Figma for wireframing, prototyping, and high-fidelity design.
• End-to-end delivery capability, from leading research, discovery sessions, and stakeholder workshops through to implementation.
• An analytical, data-driven approach to conduct UX/UI audits, optimise design flows, and support product roadmaps and CX strategy.
• A strong portfolio demonstrating high volume, low cost customer acquisition pathways (e.g., calculators and sign up flows).

Why Join [REDACTED]?

We are committed to creating a rewarding and supportive environment for our people. When you join our team, you can expect:

• Excellent Work-Life Balance: Benefit from a hybrid work model (2 Days WFH), 30 weeks of paid parental leave, and the option to purchase up to 4 weeks of additional annual leave each year.
• Competitive Rewards: In addition to your yearly salary, you can earn a KPI-based bonus and be celebrated through our employee recognition and rewards program.
• Professional Development: Enjoy unlimited access to LinkedIn Learning to support your continuous growth and career advancement.
• A Great Culture: Join a vibrant, dog-friendly team in our Cremorne office that is committed to your career growth and development.
• Exclusive Savings & Benefits: Take advantage of a wide range of employee perks & discounts, including novated leasing, corporate rates on private health insurance, and deals on tech, travel, and more.

If you're ready to bring your passion for UX/UI design to a brand that Australians love, we'd love to hear from you.