Senior UX Strategist

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📋 Description

• Contribute to and help evolve UX strategy across [REDACTED]'s platform, grounded in user needs, product goals, and architectural direction
• Translate product strategy into experience principles, frameworks, and interaction models across assigned product areas
• Drive consistency in user experience across workflows, surfaces, and product experiences
• Support and apply UX standards, patterns, and design system principles across teams
• Partner in developing research strategies to understand user behaviors, workflows, and unmet needs
• Synthesize qualitative and quantitative insights into actionable design and product recommendations
• Work closely with UX Research and Product teams to ensure insights inform roadmap priorities and design decisions
• Advocate for continuous discovery and user feedback throughout the product development lifecycle
• Define end-to-end user journeys, workflows, and interaction patterns for complex product areas
• Provide strategic input into design solutions, ensuring alignment with user needs, accessibility standards, and product goals
• Collaborate with Product Designers to translate strategy into high-quality designs and prototypes
• Ensure design decisions align with broader platform standards and design systems
• Partner closely with Product Management, Engineering, and Design to align UX strategy with roadmap priorities and technical constraints
• Influence product direction through a user-centered perspective, contributing to prioritization and solution decisions
• Drive alignment across teams to support consistent experience delivery from concept through release
• Contribute to strategic discussions related to product direction and customer experience
• Identify UX gaps, inconsistencies, and opportunities within assigned product areas; recommend scalable improvements
• Contribute to platform modernization efforts, including workflow simplification and experience consistency
• Support the adoption of emerging UX practices, including AI-assisted and data-informed design approaches
• Help define and track UX success metrics, including usability, adoption, and user satisfaction
• Promote data-informed decision-making within UX and product teams
• Communicate UX insights, tradeoffs, and recommendations clearly to stakeholders

🎯 Requirements

• 5+ years of experience in UX strategy, product design, or related roles within B2B SaaS or enterprise software
• Experience contributing to UX strategy for complex products or multi-surface applications
• Strong foundation in user research, interaction design, and experience architecture
• Proven ability to collaborate cross-functionally and influence without formal authority
• Strong communication skills, including ability to present to stakeholders and product leadership
• Experience working within agile product development environments
• Experience in govtech, public sector, or highly regulated enterprise environments (desired)
• Experience working on platform or multi-product ecosystems (desired)
• Familiarity with accessibility standards (e.g., WCAG 2.1 AA) and inclusive design practices (desired)
• Experience contributing to or working within a design system (desired)
• Exposure to AI-driven UX patterns, conversational interfaces, or emerging interaction models (desired)

🏖️ Benefits

• flexible time off
• comprehensive medical, dental, and vision plans
• family planning benefits
• 401(k) retirement savings plan with company match
• health savings account with company contributions
• flexible spending account
• life, accident, and disability coverage
• business travel insurance
• employee assistance programs
• other well-being benefits

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