Senior UX Researcher

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📋 Description

• Lead user research activities across Public Safety, Civilian, and Vital Core products
• Plan and conduct customer interviews, usability studies, field research, journey mapping, and product validation activities
• Gather and evaluate customer use cases, market segments, competitors, and the regulatory environment
• Translate research findings and data into actionable product recommendations, design improvements, and future research strategies
• Present research findings and share insights across the organization
• Partner with UX designers so user feedback and testing inform the design process
• Create research documentation, analysis outputs, wireframes, workflows, prototypes, and interaction designs when additional design capacity is needed
• Work with designers to define product structure and layout, iterate on solutions, and test design work with users
• Partner with Product Management, Engineering, Customer Success, Sales, and technology teams
• Support customer demonstrations, beta programs, and feedback initiatives
• Use qualitative and quantitative data, analytics, customer insight, and other sources to establish project metrics, identify evidence gaps, and guide testing strategy
• Apply research methods across remote, in-person, moderated, and unmoderated contexts
• Use research and analysis tools including [REDACTED], [REDACTED], and [REDACTED]
• Mentor junior researchers and strengthen research practices and technical skills
• Contribute to accessibility reviews, testing, remediation recommendations, and compliance documentation
• Support the creation and maintenance of VPATs and ACRs

🎯 Requirements

• 6-8 years of relevant user research, UX, product design, or related experience
• Demonstrated experience applying multiple UX research techniques and selecting appropriate research approaches for different contexts
• Experience conducting customer interviews, usability studies, field research, journey mapping, and product validation
• Ability to analyze research findings and data, identify problems, and recommend practical solutions
• Experience presenting research insights and recommendations clearly to stakeholders
• Ability to collaborate effectively with UX design, product, engineering, customer success, sales, and technology teams
• Experience creating research documentation and analysis outputs
• Hands-on ability to create wireframes, workflows, prototypes, or interaction designs when design support is needed
• Ability to build strong working relationships, communicate clearly, work collaboratively, and manage day-to-day issues independently
• Bachelor’s or master’s degree in psychology, UX, human-computer interaction, product design, design, graphic design, or a related discipline is preferred but not required
• Experience with digital accessibility standards and practices, including WCAG
• Experience preparing or maintaining VPATs and ACRs
• Experience with accessibility testing, remediation recommendations, or compliance documentation
• Front-end development experience
• Must pass the standard company background check and enhanced criminal background check
• Must be certified by state and local law enforcement to access criminal justice information and maintain CJIS compliance

🏖️ Benefits

• Comprehensive, multi-carrier program for medical, dental and vision benefits
• 401(k) with match
• Employee Share Purchase Plan
• Wellness platform with incentives
• [REDACTED] app subscription
• Employee Assistance and Time-off Programs
• Short-and-Long Term Disability
• Life and Accidental Death Insurance
• Critical Illness and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Annual Paid Time Off
• Up to two days of paid leave each to participate in Employee Resource Groups
• Up to two days of paid leave each to volunteer with your charity of choice
• Annual incentive bonus

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