Senior UX Researcher (Qualitative)

For most people, making music has always felt out of reach. [REDACTED] is changing that, and mobile is where that change will happen for the majority of people

We are looking for a Senior Qualitative UX Researcher to own the deepest questions about the people we haven’t reached yet. Not the users who already know what a stem is, but the ones who open the app with no idea what’s possible and no vocabulary for what they want. Understanding how creative confidence gets built, across a very wide range of ages and levels of experience, is one of the highest-leverage research problems at the company right now

You’ll be the research partner to the PM and designer leading mobile create and working alongside them to address shared product questions. You’ll also collaborate with the researcher focused on rapid mobile evaluation, ensuring that usability insights and foundational research inform one another

This is a senior individual contributor role with significant ownership. You’ll develop and advocate for the research roadmap, adapt it as priorities evolve, and confidently revise your perspective when new evidence emerges

• Own the foundational research agenda for mobile create - Define and run the generative studies that shape where the product goes: ethnography, diary and longitudinal studies, in-context observation, concept work. Decide what’s worth studying, and say no to what won’t change a decision
• Go where the creating happens - Lead in-person and in-field research, including in-home sessions and sessions with more than one participant at once, such as household and family settings. Some of the most important behavior here will never show up in a remote unmoderated test
• Be a true partner, not a service desk - Sit with the mobile create PM, designer, and engineers as decisions are being made. Bring user signal early enough to change the shape of the work, not late enough to only validate it
• Turn findings into things the org keeps using - Segmentations, journey and jobs-to-be-done frameworks, opportunity maps, design principles that outlive any single launch and get cited in rooms you’re not in
• Connect qual to the numbers - Pair depth with survey and behavioral data. Work with data science as a peer to size what you find, and with growth partners to translate insight into acquisition, onboarding, and retention bets
• Raise the craft bar - Mentor, review study designs, and unblock other researchers. This is an IC role with real influence, not a management track

Benefits

• Retirement Match: [REDACTED] offers a Traditional 401(k) plan and Roth 401(k) plan with a 3% Safe Harbor company match.
• Medical, Dental & Vision: We offer competitive medical, dental, vision insurance for employees and dependents.
• Commuter Benefit: Generous monthly stipend for commuting expenses.
• Lunch Program: [REDACTED] offers free lunch 5 days a week in each of our office locations.
• Time Off: [REDACTED] employees are provided with unlimited paid time off as well as unlimited sick days + 11 company holidays.
• Creative Education Stipend: Annual reimbursements for creative education and development.
• Parental Leave: 16 weeks of fully paid parental leave to both birthing and non-birthing parents.