Senior UX Researcher – Pharma

📋 Description

• Own and shape UX research priorities across the Pharma domain
• Identify knowledge gaps, challenge assumptions and align research initiatives with customer needs and strategic product priorities
• Lead end-to-end UX research, including objectives, methodology selection, participant recruitment, fieldwork, analysis and communication of actionable insights
• Improve the end-to-end prescription and pharmacy experience
• Explore how customers discover services, redeem prescriptions, navigate pharmacy processes and receive medication
• Identify opportunities to simplify complex or unnecessary steps through digital solutions
• Translate research into measurable product improvements
• Collaborate with Product Management, Design and Product Analytics
• Combine qualitative insights with behavioural data, funnels, segmentation and experimentation
• Influence product decisions and customer outcomes
• Advance research practices using AI tools such as ChatGPT, Claude and Codex
• Support research preparation, synthesis and insight sharing while ensuring research quality and responsible data handling
• Support colleagues in applying effective research methods
• Conduct occasional on-site collaboration at offices in Sevenum or Cologne depending on business and team requirements

🎯 Requirements

• Extensive experience in UX Research or Product Research
• Proven track record of independently leading research initiatives in complex e-commerce, digital healthcare or health-tech environments
• Strong expertise in qualitative and quantitative research methodologies, including user interviews, usability testing, surveys, exploratory research, behavioural analysis and research synthesis
• Ability to select appropriate research methods for different business challenges
• Experience working closely with Product Analytics and combining research findings with product performance data
• Familiarity with [REDACTED] or [REDACTED] is an advantage
• Ability to influence product strategy and decisions and translate complex findings into actionable recommendations
• Practical experience using AI tools such as ChatGPT, Claude or Codex in research workflows
• Ability to critically evaluate AI-generated outputs and use AI tools responsibly
• Excellent communication and stakeholder management skills
• Native or equivalent German language proficiency
• Fluent professional English
• Experience in e-health, e-pharmacy, telemedicine or other digital healthcare services is nice to have
• Experience with sensitive personal information, vulnerable participants or regulated products is nice to have
• Knowledge of inclusive research, accessibility and health literacy is nice to have
• Experience with longitudinal research or diary studies is nice to have

🏖️ Benefits

• Work from home with individually arranged work location, including up to 20 days per year anywhere in the EU
• Creative team events and regularly scheduled parties
• Kindergarten grant of €100 per month for employees paying kindergarten childcare costs
• Free, anonymous professional psychological support from [REDACTED]
• Internal and external training and career development support
• Fully costed Deutschland Ticket
• [REDACTED] M membership package and other sports and health opportunities

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