Senior UX Researcher – Patient

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📋 Description

• Lead research focused on the patient experience from discovering [REDACTED] through booking and attending a first mental healthcare session
• Understand what builds patient confidence and trust across the care journey
• Identify opportunities and frame ambiguous product questions
• Translate patient insights and behavioral data into recommendations that shape what [REDACTED] builds, tests, and prioritizes
• Identify research questions and determine appropriate research approaches
• Lead studies end-to-end, including execution and synthesis
• Influence product decisions with research findings
• Own a product area autonomously
• Partner with User Research, Product, Design, Data/Analytics, and Marketing
• Drive measurable improvements in the patient experience

🎯 Requirements

• 5+ years of UX Research experience
• Demonstrated strength across qualitative, quantitative, and mixed-methods research
• Ability to independently build and lead a research program end-to-end
• Experience researching and improving acquisition, onboarding, activation, conversion, or other critical product journeys
• Track record of translating research into measurable product impact
• Ability to deliver high-quality research quickly and make sound tradeoffs around methodology, sample size, and depth
• Ability to turn ambiguous business and product questions into clear, decision-oriented research plans
• Proven ability to partner with Product, Design, Data/Analytics, and other stakeholders
• Ability to synthesize complex qualitative and quantitative findings into clear narratives for different audiences
• Must be based in the United States; [REDACTED] is currently not hiring in Hawaii
• Preferred: experience in multi-sided marketplaces, connected mobile and web product surfaces, longitudinal or ongoing measurement programs, acquisition and conversion, healthcare or mental health, and products where trust, confidence, or risk influence behavior

🏖️ Benefits

• 100% remote work environment
• Attractive pay and benefits
• Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year
• Paid parental leave for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP)
• Quarterly department stipend for team-building activities or in-person gatherings
• Community and employee resource groups
• New hire home office stipend
• $50 monthly stipend for internet or cell phone expenses
• Year-round wellness initiatives
• $50/month wellness stipend
• Equity

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