Senior UX Researcher – Medicaid and CHIP

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📋 Description

• Plan, design, and conduct user research that informs products, policy, content, and design
• Lead complex or multi-stream research efforts informing program and contract strategy
• Apply advanced qualitative and quantitative research methods to multifaceted research needs
• Craft insights that shape product priorities and stakeholder alignment
• Drive adoption of research findings across teams to influence roadmap decisions
• Coach and mentor colleagues on user feedback, human behavior, research analysis, and actionable findings
• Collaborate with policy subject-matter experts, designers, technology leads, developers, product managers, and data specialists
• Influence strategic improvements to user experiences while prioritizing accessibility and scalability
• Build connections across teams, projects, [REDACTED], and clients to improve delivery
• Identify risks and conflicts, manage up, and escalate when appropriate
• Initiate and drive cross-disciplinary projects and provide information needed by other practices
• Identify and respond to government requirements and policies affecting projects, including accessibility, PRA, FOIA, acquisition regulations, and security compliance
• Represent [REDACTED] and project teams to government clients, including in challenging situations
• Participate actively in client virtual meetings, including on camera

🎯 Requirements

• 8+ years of relevant professional experience
• Prior experience working in government or government consulting at the local, state, or federal level
• Demonstrated critical thinking about research processes and outcomes
• Well-crafted research deliverables, such as reports or presentations
• Experience facilitating research synthesis activities and generating insights and intervention opportunities
• Experience identifying opportunities to introduce change and scale successful research efforts within organizations
• Must work from the United States, including any US state, the District of Columbia, or US territories
• Must have been a resident in the United States for 3 of the past 5 years
• Cannot reside in New York state
• Must already have legal authorization to work in the US and not require ongoing visa sponsorship
• Must be a permanent US resident
• Must complete a Public Trust background investigation, including SF85 or SF85P as applicable and fingerprinting
• Must be flexible with working hours to accommodate partners primarily working Eastern Standard Time
• Active participation in client virtual meetings, including being on camera, is essential
• Preferred: experience with social-impact product teams or civic tech
• Preferred: experience with distributed, cross-functional teams
• Preferred: personal experience with government health and human services programs
• Preferred: working knowledge of Medicare, ACA, MACRA, Medicaid, or CHIP
• Preferred: familiarity with SAFe and agile methodologies
• Preferred: college degree in Psychology, Information Science, Graphic Design, or a related field

🏖️ Benefits

• Medical, dental, and vision coverage
• Life insurance, short-term disability, and optional voluntary benefits
• 401(k) retirement benefits with employer matching
• Four weeks of paid time off, seven company holidays, two personal days, and your birthday off
• Paid volunteer time
• Wellness reimbursements
• Budgets to support training, development, travel, and office supply needs
• Donations to a nonprofit of your choice upon hire and a few times throughout each year

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