Senior UX Researcher

Title: Senior UX Researcher

Location: Hybrid - 3 days in Manchester, 2 days remote

Salary: From £42,400

Who we are:

[REDACTED] is an award-winning investment platform that puts its customers in control of their financial future.

We've been helping investors for nearly 30 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration approaching £75 billion and over 500,000 customers.

For a simple, flat monthly fee we provide a secure home for your pensions, ISAs and investments. We offer a wide choice of over 20,000 UK and international investment options, including shares, funds, trusts and ETFs.

We also bring impartial, expert content from our award-winning financial journalists, highly engaged community of investors, and daily newsletters and insights.

Purpose Of Role

As a Senior User Experience Researcher, you will be primarily responsible for leading, designing and conducting research using a variety of qualitative and quantitative methods to further improve our understanding of both current and prospective users in order to create simple, intuitive but high-performance user experiences.

You will work in a team alongside other UX professionals, who are leading the user-centric product transformation of a previously traditional financial services business. It is an exciting role that will make a real difference within an industry that is ripe for better design thinking and a user-centered focus.

Day to day, you'll be working alongside UX Designers, UX Copywriters, UX Researchers, Analysts, Product Owners, Product Managers, Developers, Testers, Customer Service Advisers and stakeholders across the business.

Your research insights will need…