Senior UX Researcher

Job Description

Role Overview

As a Senior UX Researcher at [REDACTED], you will strengthen product decision-making by embedding the user’s voice into discovery and delivery across key marketplace journeys (Buyer, Private Seller, Pro Seller). You will operate as the research owner for one or more product areas, partnering closely with Product Managers, Designers, and Analysts to reduce product risk early, validate direction before build, and ensure teams ship improvements grounded in real user insight.

This role is hands-on and outcomes-driven. You will run end-to-end studies, synthesize insights into clear recommendations, and influence product direction through strong communication and stakeholder management.

What You’ll Do

• Own end-to-end research for priority journeys: Prioritize what to study when, and plan and execute research (interviews, usability tests, concept and prototype validation, journey mapping) to uncover friction points, unmet needs, and opportunities across core buyer and seller flows.
• Improve decision quality during discovery: Partner with PMs and Designers early to validate problem statements, test hypotheses, and clarify what success should look like before engineering investment.
• Translate user insight into product direction: Synthesize findings into sharp, actionable recommendations that shape prioritization, scope, and design decisions. Communicate trade-offs and implications so teams can act with confidence.
• Make usability testing a consistent quality gate: Establish lightweight but repeatable testing on critical flows (search, listing, posting, lead, chat) across mobile app and web, so teams catch issues early and raise experience quality.
• Build reusable insight assets that scale: Create journey maps, pain-point libraries, and insight summaries that teams can repeatedly reference, reducing…