Senior UX Researcher (Handshake Al)

• [REDACTED] is rapidly building a new generation of human data products—from expert annotation platforms to AI interviewers and seamless payout infrastructure—all designed to accelerate research and improve model performance
• As AI models become more sophisticated, the demand for specialized human input continues to grow—and [REDACTED] is uniquely positioned to meet it. We power career platforms at 92% of the top U.S. universities, giving us direct access to verified expert talent across a wide range of domains
• We're hiring a strategic, impact-driven UX Researcher to help shape the next frontier of human data. In this role, you'll support the development of platforms used by real human experts to generate data for LLMs at top AI labs
• Lead end-to-end UX research that powers [REDACTED]'s human data products including expert onboarding, annotation workflows, evaluation tools, and the internal operations systems that power and scale these experiences
• Track and measure user sentiment, usability, and efficiency across systems to drive continuous improvement
• Extract insights qualitative research and product analytics to inform design and strategy
• Plan and run evaluative and generative research throughout the product lifecycle-from early concepts to live tools
• Deliver rapid, actionable insights that improve fellow experience, product quality, and operational performance
• Recruit participants independently and manage logistics with minimal overhead
• Produce clear, timely research deliverables and maintain a centralized repository of insights and recommendations
• Deliver actionable insights that directly impact product improvements
• Track how research influences key outcomes such as OKRs, engagement, task quality, throughput, and business impact
• Build deep partnerships with cross-functional stakeholders to align research with strategic goals
• Champion evidence-based, user-centered practices across product, engineering, design, and operations
• Prioritize your own research initiatives with design operations and design leadership input

Benefits

• Health Insurance: Comprehensive medical , dental, and vision coverage
• Fertility and family forming: Through a partnership, [REDACTED] offers comprehensive family benefits, including infertility treatments and a $15K stipend, to its employees.
• LGTBQ+ coverage: All medical plans cover transgender services.
• Mental health: Discounts on a variety of wellness apps and an Employee Assistance Program with access to five free counseling sessions.
• Tax savings: Tax-advantaged benefits to save money on healthcare, dependent care, and other expenses.
• Life & disability insurance: Essential benefits and automatic coverage with basic life insurance, plus short-term and long-term disability coverage.
• 401k match: Dollar-for-dollar match up to 1% of pay, with a max of $1,200 per year.
• Equity: Our equity program includes grants at hire, refresher grants after two years of tenure, and grants alongside promotions.
• Financial management: [REDACTED] partners to provide free professional financial planning services.
• Learning & development: Employees are provided with an annual stipend to use towards professional development, career development workshops, manager trainings, and 1-on-1 coaching through external partnerships
• Community leader support: Employee Resource Group leaders are compensated with a quarterly bonus for the high-impact work the role requires
• Parental leave: Leaves of 16 weeks for birth-giving parents and 10 weeks for non-birth-giving parents; the policy applies to adoptions as well. [REDACTED] also partners to provide one-on-one coaching on preparing for leave and coming back from leave
• Flexible time off: No accrued time off or waiting period to take vacation. Two paid flexible holiday days off to observe holidays that closely align with religious, cultural, and personal needs
• Sabbatical: Paid six-week sabbatical to recharge and reset beginning at six years of continuous, full-time employment, and every four years thereafter
• Volunteer time off: Two days off for social and civil activism, volunteer work, and/or any related activities, including attending and participating in protests